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My Blog

Let's Have Coffee

By Karen Van Riesen 31 Dec, 2015

Often the New Year brings change. You may have decided that some of your employees will be promoted, others need your special attention and some may even need to see the door. Some behavioural styles agonize over this decision while others have no problem terminating unproductive or languishing employees because their focus is on task rather than relationships.

 

Question is, what is your game plan for hiring, terminating and managing your staff? If you don’t have a plan, you will find yourself in this very position next year.

 

Are you asking yourself any of these questions?

 

Why do I continually ‘mis-hire’ for certain positions?

Why am I not seeing the results I want?

Why don’t people seem to ‘care’ about their responsibilities or the overall bottom line?

Why do I have to micro manage key staff?

Why am I spending so much time putting out fires?

 

You need a comprehensive plan to hire successfully. Here are some questions to ask before you bring in new staff or remove present staff:

 

·    Does each job description accurately reflect the position?

·    Is each job description realistic?

·    If the position could talk, what behavioural style would it be asking for?

·    What problem solving strengths are required for the position?

·    How much interaction with others is it asking for?

·    Does it need a behavioural style that can shift gears or ‘change’ frequently or easily?

·    How much structure is built into the position?

 

 

You can know the answer to these important questions. Failing to answer them and matching the right candidate to these important requirements is how you got to where you are now. It can be different! Let me help you create a Position Insights Profile for each job and help you match the talents of your employees and potential employees with the right fit. The Leading From Your Strengths profile with take the guesswork out of hiring. This process is essential for everyone’s success – your business and your employee’s career.

 

Let’s plan for success for 2016. Book a call and let me buy you a coffee so we can discuss your staff challenges. I'd love to be a part of your solution and work toward a win-win for you and your staff.


HAPPY NEW YEAR!


 

By Karen Van Riesen 08 Dec, 2015

While waiting in a reception area  I noticed that packaged cookies were now a part of the magazine table. As an otter who loves those personal touches, I asked the receptionist,

 “Who’s idea was that?”

“The boss’s! We also have coffee. Would you like some?”

 Are you kidding?? As an otter,  I love this kind of attention; It has friendliness and generosity written all over it. It’s a relationship-focused atmosphere.

 The doctor soon welcomed me into her office and the receptionist delivered my coffee shortly afterward.

"Great idea!” I said to the doctor.

 I commented on her new receptionist - how she was so effervescent and bubbly.

 “How’s your new employee working out?” I asked? "She seems to really connect with your patients."

"She's very good at that," she replied.

 “How are the administration skills? I queried.

 “Not good and it’s driving me crazy!”

 “Well, you can’t have everything,” I replied.  "So often people are looking for superwoman. It’s unrealistic to be asking for a high energy, outgoing people focused team member who has sharp attention to detail."

 

Or is it?

 

 Is there someone out there with the ability to connect with customers AND be a crackerjack administrator?

 This employee was obviously a high otter and a real people person.  However, otters cannot handle a great amount of detail. A better choice for this position would be combined strengths of Golden Retriever and Beaver.  The Golden Retriever is relationship oriented which will cover the ‘people’ side of the job but because there’s also a high degree of administration required, the other strength needed would be a high beaver strength and their great attention to detail and aversion to risk. A beaver's greatest fear is loss of quality so they can be counted on for accuracy.

 The high otter strength’s best fit would be a job that required networking, relationship building and sales. Because they know everyone, they’re a natural fit.  Without realizing it, this employer had set the employee up to fail.  It is the employer's responsibility to see that each employee is sitting in the right seat on the bus.  Skills, knowledge and experience are not enough.  The talent or strength for detail is missing from this employee's DNA so she shouldn't be placed in a position requiring a lot of that strength.

Have you set an employee up for failure?

 When hiring, it actually saves you money if you take the time to create a Position Insights Profile for each position, it will reveal the behavioural strengths this position requires. Once these are known, having your top candidates complete a Leading From Your Strengths profile will reveal if this candidate's strengths are a match.  DO NOT hire only for skills, experience and knowledge! It is the employer’s responsibility to ensure each employee is appropriately placed and they must bear responsibility for poor fit and performance.

Implementing the Leading From Your Strengths Position Insights System  can actually save your company a great deal of money.

 Marcus Buckingham, in his book, "First Break All The Rules - What The World's Greatest Managers Do Differently,"  gives an example of how improper hiring can affect your bottom line. “If you estimate that the wage of the average store employee is $18,000 and that the cost of finding, hiring and training each new employee is 1.5 times his salary…” [1] You can begin to imagine what employee turnover is really costing you. That's not the only cost when you lose an employee. “The drain of experienced employees who have developed valuable relationships with their customers and their colleagues is harder to measure but is just as significant a loss.” [2]

Do you want to take the guesswork out of hiring and the painful results of missing the mark?

Call me and let's have a conversation of over a cup of coffee about how you can hire successfully or move your present employees into a position where they shine. 



 

 

 



[1] Buckingham, Marcus and Curt Coffman, First Break All The Rules, What the world’s Greatest Managers Do Differently. Simon & Schuster, New York, 1999. p 40

[2] ibid.

 


By Karen Van Riesen 27 Nov, 2015
Western Canada, particularly Alberta is a resource based economy.  As a result of the continuing low oil prices, many peoples' lives are being impacted by this change. Conversely, change may be occurring in your personal life. How we respond to change is built into our DNA. 

If you are a strong lion - that is, an aggressive problem solver, you will be making bold moves to solve this problem and not necessarily receiving input from anyone else.  Being task oriented, your main goal is to solve this problem as quickly as possible and use whatever means necessary. Don't be a lone ranger; work hard at developing relationships with others.  There's people out there for you - dial down the lion pride and invite them into your life (and stop roaring), you're scaring us all!

If you are High Otter, you  will be optimistic about the future but at the same time suffer shame and humiliation in your situation because your greatest fear is loss of approval.  However, being relationship oriented, you will reach out to others and probably find support rather quickly because they are such great networkers. You might even launch out in a totally new direction.  As otters, we don't look before we leap and can end up in the soup!  Wise counsel is your best friend - get lots of it.

If High Golden Retriever strength,  it will take you longer to adjust to the change.  In fact, you may get stuck in a negative rut  if you receive a pink slip or a relationship goes south.    Your strong suit is predictability and loyalty.  Call on some good friends to help you look on the positive side and get moving again. Don't be stuck in the doghouse when you don't have to be. Get an otter to help you with your resume or to help you see the bright side  and their penchant for finding the humour in everything will give you a laugh.

If High Beaver strength  you will probably say, "The thing I feared most has come to pass." Maybe so, but there's another word of wisdom that says, "This too shall pass."  Which one do you want to live by?  If you don't already have a plan in place, you will be experiencing a great deal of fear.  Get on the phone to your otter friends who can bring you back into balance and hope for the future or you will hunker down and isolate yourself.  Avoid that tendency just because you don't have all your ducks in a row.  Get quacking!

 






By Karen Van Riesen 24 Oct, 2015

It’s Karen here – I am a Christian Life Coach that specializes in relationships, parenting and leadership coaching. I’m an Associate Certified Coach with the International Coach Federation and motivating and inspiring others has always been my  passion; but since my life coach training, I've learned that it's all about you - not what I think you should do.  So you won't get a lot of answers from me, but a whole lot of questions that will challenge you to go deeper to find your life purpose (which is usually bound up in your heart's desire).  I really believe that if you listen closely you can hear God's voice and I see it as my vocation to help you get in a position to hear His voice and what He is calling you to do.

I use the word 'vocation' on purpose.  Some years ago when I took an Introductory Greek course (why did I ever do that??) I learned that one of the cases in the Greek language is the vocative case and it actually means to call out to someone.  So when people 'hear the call' to their vocation, it means they have heard God's voice.  

 That’s what this blog is going to be about.

 I hope to give you lots of ‘aha’ moments if I'm fortunate enough to have you follow me and that your relationships are richer as a result.

 Oh, and one more thing - I have a brand spanking new website! http://incredibleliving.ca that has amazing resources that, when coupled with life coaching, can transform your personal and professional life.

 I’d love to hear from you. You can contact me through the contact page on the site or simply book a free 15-minute call to chat about what coaching can do for you.

 

I’d love to hear from you!


ReCent Posts


Let's Have Coffee

By Karen Van Riesen 31 Dec, 2015

Often the New Year brings change. You may have decided that some of your employees will be promoted, others need your special attention and some may even need to see the door. Some behavioural styles agonize over this decision while others have no problem terminating unproductive or languishing employees because their focus is on task rather than relationships.

 

Question is, what is your game plan for hiring, terminating and managing your staff? If you don’t have a plan, you will find yourself in this very position next year.

 

Are you asking yourself any of these questions?

 

Why do I continually ‘mis-hire’ for certain positions?

Why am I not seeing the results I want?

Why don’t people seem to ‘care’ about their responsibilities or the overall bottom line?

Why do I have to micro manage key staff?

Why am I spending so much time putting out fires?

 

You need a comprehensive plan to hire successfully. Here are some questions to ask before you bring in new staff or remove present staff:

 

·    Does each job description accurately reflect the position?

·    Is each job description realistic?

·    If the position could talk, what behavioural style would it be asking for?

·    What problem solving strengths are required for the position?

·    How much interaction with others is it asking for?

·    Does it need a behavioural style that can shift gears or ‘change’ frequently or easily?

·    How much structure is built into the position?

 

 

You can know the answer to these important questions. Failing to answer them and matching the right candidate to these important requirements is how you got to where you are now. It can be different! Let me help you create a Position Insights Profile for each job and help you match the talents of your employees and potential employees with the right fit. The Leading From Your Strengths profile with take the guesswork out of hiring. This process is essential for everyone’s success – your business and your employee’s career.

 

Let’s plan for success for 2016. Book a call and let me buy you a coffee so we can discuss your staff challenges. I'd love to be a part of your solution and work toward a win-win for you and your staff.


HAPPY NEW YEAR!


 

By Karen Van Riesen 08 Dec, 2015

While waiting in a reception area  I noticed that packaged cookies were now a part of the magazine table. As an otter who loves those personal touches, I asked the receptionist,

 “Who’s idea was that?”

“The boss’s! We also have coffee. Would you like some?”

 Are you kidding?? As an otter,  I love this kind of attention; It has friendliness and generosity written all over it. It’s a relationship-focused atmosphere.

 The doctor soon welcomed me into her office and the receptionist delivered my coffee shortly afterward.

"Great idea!” I said to the doctor.

 I commented on her new receptionist - how she was so effervescent and bubbly.

 “How’s your new employee working out?” I asked? "She seems to really connect with your patients."

"She's very good at that," she replied.

 “How are the administration skills? I queried.

 “Not good and it’s driving me crazy!”

 “Well, you can’t have everything,” I replied.  "So often people are looking for superwoman. It’s unrealistic to be asking for a high energy, outgoing people focused team member who has sharp attention to detail."

 

Or is it?

 

 Is there someone out there with the ability to connect with customers AND be a crackerjack administrator?

 This employee was obviously a high otter and a real people person.  However, otters cannot handle a great amount of detail. A better choice for this position would be combined strengths of Golden Retriever and Beaver.  The Golden Retriever is relationship oriented which will cover the ‘people’ side of the job but because there’s also a high degree of administration required, the other strength needed would be a high beaver strength and their great attention to detail and aversion to risk. A beaver's greatest fear is loss of quality so they can be counted on for accuracy.

 The high otter strength’s best fit would be a job that required networking, relationship building and sales. Because they know everyone, they’re a natural fit.  Without realizing it, this employer had set the employee up to fail.  It is the employer's responsibility to see that each employee is sitting in the right seat on the bus.  Skills, knowledge and experience are not enough.  The talent or strength for detail is missing from this employee's DNA so she shouldn't be placed in a position requiring a lot of that strength.

Have you set an employee up for failure?

 When hiring, it actually saves you money if you take the time to create a Position Insights Profile for each position, it will reveal the behavioural strengths this position requires. Once these are known, having your top candidates complete a Leading From Your Strengths profile will reveal if this candidate's strengths are a match.  DO NOT hire only for skills, experience and knowledge! It is the employer’s responsibility to ensure each employee is appropriately placed and they must bear responsibility for poor fit and performance.

Implementing the Leading From Your Strengths Position Insights System  can actually save your company a great deal of money.

 Marcus Buckingham, in his book, "First Break All The Rules - What The World's Greatest Managers Do Differently,"  gives an example of how improper hiring can affect your bottom line. “If you estimate that the wage of the average store employee is $18,000 and that the cost of finding, hiring and training each new employee is 1.5 times his salary…” [1] You can begin to imagine what employee turnover is really costing you. That's not the only cost when you lose an employee. “The drain of experienced employees who have developed valuable relationships with their customers and their colleagues is harder to measure but is just as significant a loss.” [2]

Do you want to take the guesswork out of hiring and the painful results of missing the mark?

Call me and let's have a conversation of over a cup of coffee about how you can hire successfully or move your present employees into a position where they shine. 



 

 

 



[1] Buckingham, Marcus and Curt Coffman, First Break All The Rules, What the world’s Greatest Managers Do Differently. Simon & Schuster, New York, 1999. p 40

[2] ibid.

 


By Karen Van Riesen 27 Nov, 2015
Western Canada, particularly Alberta is a resource based economy.  As a result of the continuing low oil prices, many peoples' lives are being impacted by this change. Conversely, change may be occurring in your personal life. How we respond to change is built into our DNA. 

If you are a strong lion - that is, an aggressive problem solver, you will be making bold moves to solve this problem and not necessarily receiving input from anyone else.  Being task oriented, your main goal is to solve this problem as quickly as possible and use whatever means necessary. Don't be a lone ranger; work hard at developing relationships with others.  There's people out there for you - dial down the lion pride and invite them into your life (and stop roaring), you're scaring us all!

If you are High Otter, you  will be optimistic about the future but at the same time suffer shame and humiliation in your situation because your greatest fear is loss of approval.  However, being relationship oriented, you will reach out to others and probably find support rather quickly because they are such great networkers. You might even launch out in a totally new direction.  As otters, we don't look before we leap and can end up in the soup!  Wise counsel is your best friend - get lots of it.

If High Golden Retriever strength,  it will take you longer to adjust to the change.  In fact, you may get stuck in a negative rut  if you receive a pink slip or a relationship goes south.    Your strong suit is predictability and loyalty.  Call on some good friends to help you look on the positive side and get moving again. Don't be stuck in the doghouse when you don't have to be. Get an otter to help you with your resume or to help you see the bright side  and their penchant for finding the humour in everything will give you a laugh.

If High Beaver strength  you will probably say, "The thing I feared most has come to pass." Maybe so, but there's another word of wisdom that says, "This too shall pass."  Which one do you want to live by?  If you don't already have a plan in place, you will be experiencing a great deal of fear.  Get on the phone to your otter friends who can bring you back into balance and hope for the future or you will hunker down and isolate yourself.  Avoid that tendency just because you don't have all your ducks in a row.  Get quacking!

 






By Karen Van Riesen 24 Oct, 2015

It’s Karen here – I am a Christian Life Coach that specializes in relationships, parenting and leadership coaching. I’m an Associate Certified Coach with the International Coach Federation and motivating and inspiring others has always been my  passion; but since my life coach training, I've learned that it's all about you - not what I think you should do.  So you won't get a lot of answers from me, but a whole lot of questions that will challenge you to go deeper to find your life purpose (which is usually bound up in your heart's desire).  I really believe that if you listen closely you can hear God's voice and I see it as my vocation to help you get in a position to hear His voice and what He is calling you to do.

I use the word 'vocation' on purpose.  Some years ago when I took an Introductory Greek course (why did I ever do that??) I learned that one of the cases in the Greek language is the vocative case and it actually means to call out to someone.  So when people 'hear the call' to their vocation, it means they have heard God's voice.  

 That’s what this blog is going to be about.

 I hope to give you lots of ‘aha’ moments if I'm fortunate enough to have you follow me and that your relationships are richer as a result.

 Oh, and one more thing - I have a brand spanking new website! http://incredibleliving.ca that has amazing resources that, when coupled with life coaching, can transform your personal and professional life.

 I’d love to hear from you. You can contact me through the contact page on the site or simply book a free 15-minute call to chat about what coaching can do for you.

 

I’d love to hear from you!


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